| Training
We understand the value of training
and how crucial it is to the continual success
and compliance of your operations.
With this in mind, Aviation
Compliance Solutions offer customised in-house
training courses through our highly qualified
team of training professionals. In addition to
providing a consultative service to design specific
training courses to meet clients’ needs,
ACS offers the following packaged training programs:
Internal Quality & Safety
Auditor Training
Provides the information and skills necessary
to be an effective internal quality and safety
auditor. On completion your staff will be capable
of planning, delivering and reporting internal
audits. They will also have the necessary skills
to perform causal factor analysis, as well as
manage the implementation of effective corrective
actions and improvements.
Quality Management System
Skills Training
Enables your staff to understand the core building
blocks of an effective quality management system.
This includes training in the requirements of
the ISO9001 standard, including techniques for
effective policy and procedure writing, process
design (flow-charting), record form design, application
of document control systems and the establishment
of an effective document approval and amendment
process.
Aviation Regulatory Framework
Awareness
Provides a clear overview of the worldwide aviation
regulatory framework. This includes explanations
of the different types of regulatory documents
(Act, Orders, Regulations, Supplements, Circulars),
including government process for review and approval
of changes and new documents. In addition, we
can provide training in the differences between
the current and future regulatory frameworks.
Dangerous Goods Training
Courses meeting the requirements of applicable
DG regulations are available. Both Dangerous Goods
Awareness and Dangerous Goods Acceptance Training
Courses can be delivered.
Load Control Training
Instructs your Load Control/Aircraft Dispatch
staff on how to perform their duties relating
to your aircraft. Topics include: Regulatory Requirements,
Theory of Flight, Principles of Weight & Balance,
Weight Control, Load Restraint, Load Limitations,
Documentation and Human Factors.
Instructors holding Load Control
Trainer approvals will deliver all courses.
Airport Emergency Response
Training
Instructs your staff in the preparation, response
and recovery phases of airport emergency management.
Topics include: emergency response preparation,
evacuation, incident and site control, control
centre operations, media control and affected
persons support.
Effective Customer Service
Training
Instructs your staff in effective customer service
techniques. Topics include: handling difficult
customers and complaints, how your attitude impacts
on your customer’s perceptions, thinking
on your feet, telephone answering and meet and
greet techniques, how to read body language, understanding
the real needs of your customers and how to develop
a customer service profile.
AQD Support & Training
The Aviation Quality Database (AQD) is the first
electronic software solution that combines Quality
Assurance with more traditional Flight Safety
concepts to systematically ensure that safety
and audit activities are effectively monitored.
Aviation Compliance Solutions
can assist in the acquisition of AQD, and provide
technical support and training to your staff in
the effective operation of the system.Our AQD
specialist can train your staff in the customisation
of the system and pro-forma forms, including the
development of company specific procedures applicable
to the investigation/occurrence, audit and corrective
and preventative action modules.
Click here to access Online Training
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